Positions Currently Available
If you are interested in our current positions, check out our Career Opportunities with a link to that page.
HRCC Dallas, Texas
2050 Chenault Drive
Carrollton, TX 75006 ... Map and Directions
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Call Center Hours of Operation:
Monday - Friday, 5:00 a.m. - 1:30 a.m.; Saturday - Sunday, 8:00 a.m. - 1:30 a.m.
Welcome to HRCC Dallas! The Dallas office is the proud home to a diverse team of talented individuals that interact with all of Hilton Hotels' guests. The Dallas office is our largest contact center.
Our employees chose Hilton Reservations for these reasons:
- Excellent Training
- Many Non-Traditional Work Schedules
- Base pay plus attractive sales incentives (Reservations Sales)
- Positive Work Environment
- Supportive Staff
Work groups include:
- Reservation Sales – sales and service for our entire Hilton portfolio of brands.
- HHonors Customer Service – service to our valued HHonors Members with questions about their accounts.
- Diamond Desk – service requests from our most important group of guests - our Diamond Members.
- Member Services – this "behind-the scenes" group is responsible for handling back-office and email inquiries.
- Guest Assistance – service to over 3800 hotels around the globe to ensure guest satisfaction and enhance customer loyalty.