Positions Currently Available
If you are interested in our current positions, check out our Career Opportunities with a link to that page.


HRCC Dallas, Texas 2050 Chenault Drive Carrollton, TX 75006 ... Map and Directions
Phone: 972-770-6100

Administrative Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Call Center Hours of Operation: Monday - Friday, 5:00 a.m. - 1:30 a.m.; Saturday - Sunday, 8:00 a.m. - 1:30 a.m.


Welcome to HRCC Dallas! The Dallas office is the proud home to a diverse team of talented individuals that interact with all of Hilton Hotels' guests. The Dallas office is our largest contact center.

Our employees chose Hilton Reservations for these reasons:

  • Excellent Training
  • Many Non-Traditional Work Schedules
  • Base pay plus attractive sales incentives (Reservations Sales)
  • Positive Work Environment
  • Supportive Staff

Work groups include:

  • Reservation Sales sales and service for our entire Hilton portfolio of brands.
  • HHonors Customer Service service to our valued HHonors Members with questions about their accounts.
  • Diamond Desk service requests from our most important group of guests - our Diamond Members.
  • Member Services this "behind-the scenes" group is responsible for handling back-office and email inquiries.
  • Guest Assistance service to over 3800 hotels around the globe to ensure guest satisfaction and enhance customer loyalty.
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